Accessibility statement

Last reviewed Version 1.0

About this statement

This statement tells you how accessible this website is, what to do if you cannot access something on it, and what we are doing to improve. It applies to the Safebreaks Devon CIC website at safebreaks.co.uk.

If you need information from this website in a different format, we want to hear from you. Contact details are at the bottom of this page.

Who this website is for

This website is mainly used by:

  • People looking for respite or short break services in Devon
  • Families and carers of people who need support
  • Social workers, commissioners, and other professionals making referrals

Some of the people who visit this website live with learning disabilities, autism, mental health conditions, physical disabilities, or age-related conditions. We take that seriously when we design, build, and test the site.

How accessible this website is

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at the AA level. That is a widely recognised international standard for digital accessibility.

At the time of this review, we believe this website is partially compliant with WCAG 2.2 AA. That means most of the site works well for most people, but there are areas we have not yet fully tested or fixed. The next section lists those openly.

Things we have built into this website already:

  • It works on modern phones, tablets, and computers of different sizes
  • You can zoom the text up to 200% without the page breaking
  • Body text sits at 16 pixels or larger on small screens, so it is readable without zooming
  • Tap targets on links and buttons are at least 44 by 44 pixels, so they are easy to tap with a finger or thumb
  • We use plain English wherever we can, and break up content with clear headings
  • Forms use sensible input types on phones (for example, the phone field brings up the number keypad)
  • Every page declares its language as British English so screen readers pick the right voice and pronunciation
  • Headings on every page follow a single proper hierarchy with no skipped levels

What we are still working on

We have not yet completed a full independent accessibility audit. The following areas have not been tested in depth, and may have issues we have not caught yet:

  • Screen reader compatibility across the most commonly used screen readers (NVDA, JAWS, VoiceOver, TalkBack)
  • Keyboard-only navigation hands-on across every page and every form (we have reviewed the source for focus rules and tab order, but not yet driven each page by keyboard end-to-end)
  • Author-supplied alternative text on images uploaded through our content management system (the structure supports it; quality depends on the person uploading)
  • Form error messages being clearly announced by assistive technology in real-world use
  • Colour contrast of every element in every state, including hover and focus, measured with a real browser tool
  • Reduced-motion preferences being honoured by every animation across every component

We plan to address these in a full WCAG 2.2 AA audit, scheduled for the next six months. When the audit is complete, we will update this statement with the findings and the fixes.

Alternative formats

We know this website will not work for everyone. We offer:

  • An Easy Read version of our key information, for people who find text-heavy pages hard to use. You can find it at /easy-read

If you need information from any page on this website in a different format, for example:

  • Large print
  • Audio
  • Braille
  • British Sign Language (BSL) video
  • A phone call to walk you through the content

Please contact us and we will do our best to help.

If you cannot use part of this website

If something on this website does not work for you, please let us know. We will try to give you the information in another format, or help you another way.

We aim to respond to every accessibility request within 5 working days.

How to report accessibility problems

Please tell us about any problem you find on this website, or anything you think should be easier to use. You can:

  • Email: info@safebreaks.co.uk
  • Phone: 01626 367726
  • Post: Safebreaks Devon CIC, Riviera House, Salisbury Road, Newton Abbot, Devon TQ12 2DF

Please include the page you had a problem with and a short description of what went wrong. If you are using assistive technology (for example, a screen reader), it helps us if you tell us which one.

Enforcement

The Equality Act 2010 requires service providers to make reasonable adjustments so that disabled people are not placed at a substantial disadvantage when using their services. That duty applies to the digital services we offer, including this website.

If you are not satisfied with how we have responded to an accessibility request or complaint, you can contact the Equality Advisory and Support Service (EASS):

How we have tested this website

So far, we have tested this website using:

  • Manual testing at common mobile, tablet, and desktop screen sizes
  • Source-level keyboard navigation review on the main pages, including focus visibility and tab order
  • An automated WCAG 2.2 AA audit using axe-core 4.11.3 across all 16 prerendered routes (Session 7G, 20 April 2026). After the audit's quick-win fixes landed, the result was 0 critical, 0 serious, 0 moderate, and 0 minor violations across the WCAG 2.2 AA rule set
  • A separate mobile responsiveness audit covering tap targets at the 44 by 44 pixel minimum, body text at 16 pixels or larger to prevent iOS auto-zoom, and end-to-end navigation usability at 360 pixels wide
  • Informal screen reader testing on key user journeys

We have not yet:

  • Commissioned a full independent accessibility audit
  • Tested with real users who rely on assistive technology every day
  • Run automated checks in a real browser engine (the audit above was run via jsdom, which evaluates static HTML but does not exercise client-side JavaScript or computed visual styles such as colour contrast against the rendered background)

We will update this statement as we complete those activities.

Our improvement plan

We plan to:

  • Commission a full WCAG 2.2 AA audit and publish the results
  • Test with users who rely on assistive technology
  • Prioritise fixes based on how much they affect users, not by how easy they are to do
  • Keep an internal log of accessibility issues raised by users and our response to each one
  • Review and update this statement at least once a year, and sooner if we make significant changes to the website

When this statement was prepared

This statement was prepared on 20 April 2026. It is based on the website as it was on that date.

It will be reviewed on or before 20 April 2027, or sooner if we make significant changes to the website or complete a formal accessibility audit.

Contact

Accessibility queries: info@safebreaks.co.uk

General enquiries: via our contact form